UX/UI Director - Unlock Health // 4/2023 - Present

• Directly responsible for UX/UI quality and outcomes across healthcare-focused digital products, setting design vision, defining success metrics, and ensuring alignment with business and user needs

• Provide strategic and hands-on leadership across complex initiatives, guiding work from discovery and research through execution, validation, and launch in highly regulated healthcare environments

• Establish, evolve, and govern scalable design systems and UX standards, enabling consistency, efficiency, and high-quality experiences across multiple products and teams

• Lead and mentor a multidisciplinary team of designers, supporting professional growth while ensuring delivery of thoughtful, user-centered solutions

• Oversee and consult on usability testing and research efforts, translating insights into actionable design improvements and measurable experience outcomes

• Drive cross-functional collaboration with design, engineering, MarTech, and digital strategists to align priorities, accelerate innovation, and improve end-to-end user experiences

• Serve as company subject-matter expert for accessibility, auditing products against WCAG standards and leading initiatives to embed inclusive design practices across teams

• Cultivate a collaborative, high-performing design culture that balances design excellence, accessibility, and delivery rigor within a fast-paced organization